Final OIG Report on Audit of FTC Redress Controls_Redacted
Report Information
Recommendations
We recommend that the Director of the Bureau of Consumer Protection develop a contract deliverable requiring some form of detailed monthly bank statement information to be provided to the FTC on open cases.
We recommend that the Director of the Bureau of Consumer Protection develop a uniform set of Redress Program data that can be used to compare disbursement activity across cases for closed case check audits, and develop a contract deliverable requiring this information, to include check registers and disbursement lists.
We recommend that the Director of the Division of Consumer Response & Operations develop and formalize, in policy, a structured program for contractor site visits for both IT System Security and operational site visits.